FAQ´s

What is Komorebi ® Premium Goods?

Komorebi ® is an online premium goods distributor with its own line of simple essential products (i.e Everyday Basics, Home Decor).

 

The Brands - Komorebi ® &  Lobo con piel de Oveja ® 

Both brands are handcrafted streetwear labels led by Designer Alonso Benavidez. 

Komorebi ® is a simple essentials label (i.e everyday basics, home decor) while Lobo con piel de Oveja ® is a much riskier approach to everyday wear, their products and collections are both designed simultaneously in order to complement one another.

Both brands can only be found here are Komorebi Store and selective retail points around Mexico.

 

What is your return policy?

Komorebi ® Premium Goods will happily accept returns on full price products. The item/s must be in original condition with all tags or original packaging remaining in place, including hygiene seal. (for swimwear, undergarments must be worn when trying on items) Item/s must not have been worn, washed or altered in any way. Unfortunately, we can not accept any returns that do not meet these requirements.

Komorebi ® does not offer refunds on original shipping costs unless the product was damaged upon arrival, the wrong size or product was sent, those fees must be absorbed by the requesting customer.  

All returns must be sent to our returns warehouse based in Guadalajara, Mexico

To read our full Refund Policy click here.

 

How do I request an exchange?

Requesting a return is really easy! Simply email komorebii.studio@gmail.com so we can begin your exchange process, exchanges must be requested within 10 days after the item(s) have arrived the shipping address. Please note that we are unable to refund initial shipping charges for goods exchanged, other than for faulty items (read return policy). We are also unable to refund return postage costs from you address to ours. Once the item(s) have been received at our facilities your exchange item(s) will be shipped to you original shipping address, unless otherwise requested and confirmed by us.

Komorebi ® Premium Goods can not be held liable for the loss of garments being returned to us, the customer will be held responsible. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

 

How can I track my order?

When your order is successfully paid, we send you an email within 1-2 working days, containing a tracking number which allows you to easily and quickly locate the whereabouts of your order!

If you did not receive this email, please contact us at info@komorebi.mx

 

What payment methods does Komorebi ® Premium Goods accept?

We accept Paypal, Debit Cards and al major Credit Cards.

How does Bank Deposit method work?

After you have checked out, you will have to add a billing and shipping address, from there you will proceed to a page where promo codes can be inserted if you have one and where you will chose your payment method. 

If you choose Bank Deposit, you can check out instantly, a message will apear on your screen with all the needed instructions in order for you to make your payment via bank deposite or transfer. 

We hold your products for 24 hours while you make your payment, if we don't hear from you with those 24 hours we will cancel your order.

  

How can I contact you?

The quickest way to contact us is by sending an email to komorebii.studio@gmail.com. This email address is constantly checked and we will get back to you as a matter of urgency, always.

 

Privacy Policy

Refund Policy